Dealist today

Contact center “Dealist”, part of LTD "Pivot", provides outsourcing services of processing incoming and outgoing calls/correspondence by the center’s operators in the interests, on the instructions and on behalf of the General contractor.

Contact center “Dealist” specializes in direct interacting with perspective or current clients through the outgoing correspondence. That  is why the companies which already work in this field and are interested in expanding their enterprises, intending to improve their sales marks while minimizing expenses and, at the same time, maintaining proper quality of services would be considering outsourcing some workload to the company such as ours.

Reasons to use our services:

  1. The necessity in processing 1500 plus productive calls daily in the absence of sufficient equipment, shortage of on call personnel, temporary nature of work, to facilitate the workload of the main company;
  2. New services that, somehow, might affect existing business strategies of the main company;
  3. Our client (General contractor) intends to outsource some non-primary business tasks while focusing on the pivotal goals in its marketing strategy.

Our enterprise is able to undertake the following projects:

Inbound services

  • 0-800 hotline service
  • Customer service
  • Reserve call-center service
  • Technical support service
  • Live support chat service

Outbound services

  • Updating database
  • Telephone survey
  • Informative phone calls service
  • Telephone sales service
  • Debt collection service

Additional services

  • The subcontract service
  • Your unique project service

Our company uses certified equipment and licensed services.

The company is well organized with the well thought distribution of responsibilities.

Business technology is observed, there are operational instructions, well documented and known by the personnel, and there are use-proven procedures of control of executed work and of-course well-trained staff, capable of performing work with good quality and able to account for results of its activity.