News

02.10.2015

Corporate events on friday for call-center Dealist employees...

29.08.2015

David Ford explains how your contact centre needs to adapt to keep the modern customer satisfied.

Recent research from the Call Centre Management Association (CCMA) has found that, as a result of a change in customer behaviour, contact centres are increasingly only dealing with more complex issues over the phone – often customer service complaints. Frequently, teams are unprepared and ill equipped for these more complicated matters, and customer satisfaction falls.

29.08.2015

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